Across every industry, customer expectations are rising. People want fast, accurate, and personalized support on the channel of their choice, at any time of day. A machine learning contact center transforming the modern customer support experience is the key technology that makes this possible at scale. By combining advanced analytics, AI-powered automation, and human expertise, organizations can transform their contact centers from cost centers into powerful growth engines.This [...]

Europe's industrial imports are evolving fast, driven by the green transition, digitalisation, and the reorganisation of global supply chains. While precise figures for 2026 will only be known once trade data is released, existing trade patterns up to 2024 and structural policy trends make it possible to identify whichindustrial product categories are most likely to dominate Europe's import basket in 2026.This article takes a forward-looking but fact-based approach: it is grounded in recent Euro [...]